Refund policy
Returns & Exchanges Policy
At Simple Chic, we want you to feel confident about your purchase. We offer a 14-day return and exchange policy for eligible Regular Jewelry items purchased online and shipped within Canada.
Return & Exchange Eligibility
We accept returns and exchanges for eligible items within 14 days of delivery, including requests due to a change of mind, personal preference, or sizing concerns.
To qualify:
- Requests must be submitted within 14 days of delivery.
- Items must be unworn, unused, undamaged, and in their original condition.
- Original tags and packaging must be intact.
- Proof of purchase is required.
All returned items are subject to inspection before a refund or exchange is approved.
Final Sale Items
The following items are final sale and are not eligible for standard returns or exchanges:
- Earrings
- Permanent Jewelry
- Customized Charm Bar necklaces, bracelets, and anklets
- Gift cards
Final sale restrictions do not limit any rights or remedies available under applicable consumer protection laws.
Return & Exchange Shipping
For returns or exchanges due to a change of mind, personal preference, or sizing concerns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.
For exchanges, any additional shipping charges will be communicated before the replacement item is shipped.
Unclaimed & Returned Packages
If a package is returned to us because it was not collected within the carrier’s designated pickup period, we will contact the customer once the package has been received.
Customers may request reshipment at their expense or a refund in accordance with our return policy and applicable consumer protection laws.
Original shipping fees are non-refundable where permitted by law. Any return-to-sender charges incurred by Simple Chic may be deducted from the refund where such charges were disclosed before purchase and deductions are permitted by law.
For orders that originally qualified for free shipping, any deduction of outbound shipping costs must also have been disclosed before purchase and be permitted by law.
If the package was returned due to an error on our part or the shipping carrier’s failure to provide the agreed delivery service, we will review the circumstances and provide an appropriate resolution at no additional cost to the customer where required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email info@simplechic.ca with your order number and clear photos of the issue.
We recommend contacting us within 14 days of delivery so we can assist you promptly.
Our team will review the situation and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.
How to Request a Return or Exchange
Please email info@simplechic.ca with:
- Your order number
- The item you wish to return or exchange
- The reason for your request
Our customer service team will provide further instructions.
Please do not ship items back before receiving return instructions.
Refunds & Processing Time
Once we receive your returned item, please allow 5–10 business days for inspection and processing.
Approved refunds will be issued to the original payment method. Additional processing time may depend on your payment provider.
For exchanges, our team will confirm product availability and any applicable price difference before processing.
Additional Information
Our standard 14-day return and exchange period does not limit any rights or remedies available under applicable consumer protection laws.
Permanent Jewelry re-welding and adjustment services are covered under our separate Permanent Jewelry warranty policy.
For assistance, please contact info@simplechic.ca.